At Capital Dog Care, we pride ourselves on offering our clients complete flexibility. Unlike most dog daycares, you are free to book as many or as few days as you need (availability permitting) and have the flexibility to cancel or rearrange bookings without charge. Very few daycares offer this level of convenience, but we believe in giving our clients the freedom to fit daycare around their schedules.

However, to ensure fairness for all clients and to help us manage our team’s time effectively, we ask for the following:

1. Notice period & fees

• We require a minimum of 2 full days’ notice for cancellations or rescheduling requests.
• Cancellations made with less than 2 full days’ notice will incur a 100% cancellation fee.
• This policy applies to all bookings, including recurring and one-off bookings.
• Cancellations made at least two days in advance will not incur a charge. However, if we notice a pattern of frequent cancellations, we reserve the right to review a client’s booking activity.

2. Rescheduling policy

• Bookings moved within the 2-day notice period will still be chargeable
• If you reschedule to an earlier or later date within the cancellation period, the original booking will not be refunded or credited, and the new booking will be charged separately.
• This policy ensures we can manage our availability fairly for all clients.

3. How to cancel or reschedule

• Cancellations and reschedule requests must be completed via our bookings management app before 18:00hrs on the required notice day (see below). To cancel, click on the date in ‘Upcoming Bookings’ and select ‘Cancel booking’. To reschedule, click on the date and select ‘Amend booking’ and chose the new date (if available).

4. Cancellation deadlines by day of booking

Below is a breakdown of when you need to notify us for each day:

• Monday bookings → Must be cancelled by 6 PM on the previous Friday
• Tuesday bookings → Must be cancelled by 6 PM on the previous Saturday
• Wednesday bookings → Must be cancelled by 6 PM on the previous Sunday
• Thursday bookings → Must be cancelled by 6 PM on the previous Monday
• Friday bookings → Must be cancelled by 6 PM on the previous Tuesday

5. Exceptions & special circumstances

• We understand that emergencies happen. If you have an urgent situation, please contact us as soon as possible, and we will do our best to accommodate.
• However, please note that cancellations due to illness (dog or client), weather, or change of plans still fall under the 2-day policy.

6. Why we have this policy

• Last-minute cancellations leave us with unfillable spaces and affect availability for other clients.
• Our dedicated team relies on scheduled bookings for income and time management.
• Our policy ensures that every dog has a planned, structured, and enjoyable day.

Thank you for your understanding and co-operation. If you have any questions, feel free to get in touch.