At Capital Dog Care, we pride ourselves on giving our clients full control over their bookings. Unlike most dog daycares, you’re free to book as many or as few days as you need (subject to availability) and can cancel or rearrange without charge—provided sufficient notice is given.

However, to ensure fairness for all clients and to help us manage our team’s time effectively, we ask for the following:

1. Notice period & fees

• We require a minimum of 2 full days’ notice for all cancellations and rescheduling requests.
• Changes made within this notice period—whether cancellations or rescheduled bookings—will incur a 100% cancellation fee.
• This policy applies to all bookings, including both recurring and one-off appointments.
• If a booking is moved to a different date within the notice period—whether the new date is earlier or later than the original—the original booking will still be charged, and the new date will be treated as a separate, chargeable booking.
• Cancellations or changes made with sufficient notice will not incur a fee.
• However, if a client consistently makes last-minute changes, we reserve the right to review their overall booking activity.
• Please note that this policy also applies in cases of illness (dog or client), a dog coming into season, poor weather, changes of plan, or situations where we are unable to access your property for reasons outside our control.

2. How to cancel or reschedule

• Cancellations and reschedule requests must be completed via our bookings management app before 18:00hrs on the required notice day (see below), rather than WhatsApp messages / emails etc. To cancel, click on the date in ‘Upcoming Bookings’ and select ‘Cancel booking’. To reschedule, click on the date and select ‘Amend booking’ and chose the new date (if available).

3. Cancellation deadlines by day of booking

Below is a breakdown of when you need to notify us for each day:

• Monday bookings → Must be cancelled by 6 PM on the previous Friday
• Tuesday bookings → Must be cancelled by 6 PM on the previous Saturday
• Wednesday bookings → Must be cancelled by 6 PM on the previous Sunday
• Thursday bookings → Must be cancelled by 6 PM on the previous Monday
• Friday bookings → Must be cancelled by 6 PM on the previous Tuesday

4. Exceptions & special circumstances

• We understand that emergencies happen. If you have an urgent situation, please contact us as soon as possible, and we will do our best to accommodate.
• Please note that cancellations due to illness (dog or client), a female dog coming into season, poor weather, changes of plan, or situations where we are unable to access your property for reasons beyond our control still fall under the 2-day notice policy.

5. Why we have this policy

• Last-minute cancellations leave us with unfillable spaces and affect availability for other clients.
• We are a small company and our dedicated team relies on scheduled bookings for income and time management.
• Our policy ensures that every dog has a planned, structured, and enjoyable day.

Thank you for your understanding and co-operation. If you have any questions, feel free to get in touch.