What are your opening hours?
Our hours of operation are from 8am to 6pm Monday to Friday.
What North London locations do you cover?
We primarily cover Highbury, Stoke Newington, Finsbury Park, Crouch End, and Dalston. However, if you’re a little outside this catchment area do get in touch as we may be able to extend our services.
What kind of transport do you use?
We have a number of air conditioned purpose built VW transporter vans that we use to collect and return the pack. All our vans are fitted with dash cams and are GPS tracked so we know the exact location of your dog at all times.
What if I’m not home for pick up and drop off?
Not a problem. Many of our clients have already left for work by the time we arrive to pick up. We hold most clients’ keys and are fully covered by key holder insurance.
How many dogs are usually in the pack?
At Capital Dog Care, we believe less is more. Unlike the larger day care providers in London, we choose to keep a smaller pack – normally around 30 dogs – which is the perfect number for our bespoke environment.
How much does day care cost?
Our pricing structure is flexible and structured to reward consistency and encourage owners, where possible, to book their dog in five days a week. Prices include transportation and VAT.
- 5 days per week – £32 per day
- 2-4 days per week – £33 per day
- 1 day per week – £34 per day
- Occasional / additional days – £35 per day
What if my dog has special requirements?
Every member of our pack is special in their own way and we can comfortably accommodate any requirements (such as medical or dietary) that need to be considered during their day care. Our team are experienced, qualified and above all, flexible.
How do I pay?
We invoice monthly and require payment via a bank transfer.
Do I need to pay anything up front?
No. We invoice at the end of each month.
Do you have a cancellation policy?
We endeavour to keep our services as flexible as possible because we know our clients’ lives can be complicated. While we appreciate as much notice as possible, when it comes to cancellations we understand sometimes these happen at the last minute. With that in mind, we accept cancellations up to 10am the day before your dog is booked to spend the day with us. Cancellations beyond that will incur a 50% charge.
Does my dog need to come on the same day each week?
Not at all! While it’s helpful for your dog to have regular days, providing we have the availability – and as much advance notice as possible – we are totally flexible on the days your dog joins the Capital Dog Care pack.
Does my dog need to be well trained?
Everyone’s idea of what ‘well trained’ means is different. For us it means being approachable, friendly and happy around other dogs and people. The best way for us to identify whether your dog is ready for day care is through our thorough induction process – and please note we are exceptionally careful when it comes to taking on new dogs. But if we jointly decide your dog’s behaviour could benefit from a little fine tuning before joining our gang, we have an expert trainer we recommend.
What happens if the weather is bad?
Except in the most unlikely extreme conditions, we go ahead as normal as The Meadow is fully equipped with cosy shelters. Our custom vans are air conditioned for the heat and well heated to accommodate cold and wet conditions.
What happens if my dog gets dirty?
We know dogs love nothing more than getting dirty, but it’s a rare owner who doesn’t like to come home to a clean sofa after a hard day’s work. We’ve considered providing showers; however this takes time from their fun in the field and many breeds should avoid regular cleansing. This is why we provide a special ‘bad weather’ suit to keep the majority of your dog clean and dry. All we have to is clean their paws and jaws, ensuring they get maximum playtime in the mud.
What happens if there is an emergency?
Safety is paramount at Capital Dog Care. We have strict procedures for extreme weather conditions, transport accidents, dog escapes, human or dog injury and incidents of fire. We conduct regular drills in which we always ensure our pack is secured before activating the relevant processes.
Are you licensed and insured?
New licensing regulations known as the Animal Activities Licensing Regulations came into play on 1st October 2018 and we can proudly confirm that we are fully compliant with those regulations. Our licence number is M047127. We are also fully insured.
How old does my puppy need to be before they can join the pack?
As a general rule, we require puppies to be at least 12 weeks old and have completed their 2nd round of vaccinations before they can come out with us. However, much like children, not all canines develop at the same rate so we assess a pup’s readiness during our induction process.
We always ensure we’ve agreed a day plan with a puppy’s owner that includes any naps and feeding schedules before we take them adventuring in The Meadow. We also have a separate area for puppies to enable them to have a little R&R when called for.
Do you take dogs overnight?
We don’t currently offer boarding but we work closely with trusted folks who do. If you’d like a recommendation, get in touch.
Where is The Meadow? Can we visit it?
The Meadow is situated near Hemel Hempstead. We’re happy to arrange a visit to The Meadow after our induction process has been completed.
How big is The Meadow?
The Meadow is a full 5 acres.
What exactly is at The Meadow?
The Meadow is a completely secure area that combines alternating terrains for dogs to explore, a rotation of stimulating toys for dogs to enjoy and a number of well equipped cabins that provide shelter, warmth and comfort.